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Customer Communication


Automatic deduction of bill

Q.
I would like to change the account from which my electricity bill is deducted. How should I apply for this?
A.
This can be done by submitting the prescribed application form to the new financial institution. Please call your local TEPCO Customer Center and let them know your address, and they will send you the appropriate application form. Alternatively, you may use either of the following methods.
  • If you use Internet banking services, we will not have to send you a form, meaning you can complete the application quickly.
  • Otherwise, go to the banks or post office you plan to use and fill out an automatic deduction for application form there. This is also a relatively fast method.
Please note that it may take about one month to complete the procedures from the time you submit your application form. If you close your bank account during this time, you will need to pay by monthly payment form (we will send you this) until the new automatic deduction application procedure is completed.

Once the procedure is complete, we will let you know by postcard. Please do not close your current account until you receive this postcard.
Q.
I have made no change to my bank account, but the name of the bank has changed. What should I do?
A.
Bank mergers, mergering or closing of bank branches, and other circumstances may lead to a change in the name of your bank. However, in this case TEPCO and the appropriate bank will take the necessary steps, so there is nothing you need to do.
Q.
Is it possible to have my electricity bill deducted from a regional bank or postal savings account?
A.
There are some banks with whom we cannot transact. Please check with your local TEPCO Customer Center whether or not your bank can be used. The automatic deduction is available from any post office nationwide.
Q.
I would like to apply to have my electricity bill automatically deducted from my bank account, but I don't know my customer number. What should I do?
A.
Please call your local TEPCO Customer Center. Or, you could also check them on your monthly notice of electricity consumption or electricity bill.