We sincerely apologize to residents residing near the power stations and 
the general public for the tremendous inconvenience and anxiety that has 
arisen on account of the accident at Fukushima Daiichi Nuclear Power 
Station and Fukushima Daini Nuclear Power Station (the "Accident").

While we have been processing permanent indemnifications for damages 
caused by the Accident to concerned persons, we also apologize for the 
inconvenience and confusion due to the excessive volume of documentation 
such as various application forms and indemnification instructions (the 
"Instructions") originally prepared to facilitate fair and smooth 
treatments.

In response to the comments and suggestions from concerned persons, we 
will improve the indemnification procedures by distributing a simple 
supplemental reference form titled, "Easy Claim Instructions" and 
enhancing our support system to help facilitate the claims. 

We have commenced with the processing of permanent indemnification payment 
applications submitted from October 5, 2011 and will continue to do our 
best to ensure that the process is as convenient as possible for all 
applicants.

1. Distribution of Easy Claim Instructions (Reference 1)
·In order to check the applicable indemnification items without reading 
 the Instructions, we will distribute a simple supplemental reference form 
 titled, "Easy Claim Instructions" from October 12, 2011. 
·For those having difficulty filling in the application forms, we will 
 provide a brief explanation and support to fill in the documents based on 
 the Easy Claim Instructions. 
·If you have already filed a claim for indemnification, it is not 
 necessary to read the Easy Claim Instructions. 

2. Enhancement of support to facilitate the claims and consultations 
   (Reference 2)
·Upon request, we will pay direct visits to explain how to fill in the 
 forms. (Priority will be given to applicants unable to leave their 
 residences due to extenuating circumstances.) 
·We will continue to hold explanation meetings and face-to-face 
 consultation booths at various locations. 

3. Indemnification payment procedures reflecting the applicant's situation
·In those cases where substantiating receipts and vouchers cannot be 
 located, an investigation will be conducted. If deemed feasible, standard 
 payment will be made.
·It is not necessary to apply for applicable damages all at once. Partial 
 applications are acceptable when ready.
·In order to accelerate the indemnification process, we will pay the 
 approved items of damages first. (We will continue to discuss the 
 remaining items until consent is reached.)
·For approved categories that are not substantiated by receipts and 
 vouchers that were lost due to extenuating circumstances, we remain open 
 to discuss these claims.
·If the temporary indemnification payments received were larger than the 
 claimed amount, paybacks will NOT be necessary as the difference will be 
 accounted for at a later time.

4. Amendment of the Agreement Form for Indemnification (Attachment 3)
·The Sample Agreement Form inserted with the Instructions contained the 
 following clause, "Concerning the aforementioned received amount, I will 
 not raise any objections nor apply for additional compensation." Given 
 the misleading nature of this statement that may be interpreted as a 
 ruling out of all additional claims under any situation, this clause has 
 been deleted from the amended Agreement Form which will be sent out to 
 the applicants. 

While we considered amending the application form itself, in light of time 
considerations, we decided against it, since we have already received over 
7,000 application forms.

In view of the present situation of TEPCO employees facilitating with 
claim procedures, we believe that the Easy claim instructions, TEPCO 
employee assistance, the explanation meetings and face-to-face 
consultations along with the amendment of the agreement form will 
accelerate the indemnification procedures. 

In order to realize a swift and fair indemnification process, we will 
strengthen our organizational structure and increase the personnel count 
up to 7,300 by the end of October. If you have any inquiries, please 
contact the Fukushima Nuclear Compensation Consultation Room (Call Center) 
below.
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Fukushima Nuclear Compensation Consultation Room (Call Center)
Telephone: 0120-926-404
Time in:   from 9:00 am to 9:00 pm
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Appendix1: Easy Claim Instructions (for Individuals)(PDF 153KB)
Appendix2: TEPCO's effort to provide invoices(PDF 8.61KB)
Appendix3: Agreement Form(PDF 590KB)