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Customer Communication


Opening your account

Q.
I applied over the Internet to open an account. Do I still need to submit the application form left at my new residence?
A.
Not if you applied over the Internet. In this case, you may throw out the application form left at your residence. For your information, there are three methods of applying to open an account:
  • Over the Internet
  • Using the application form left in your new residence
  • By telephone: please call the TEPCO Customer Center nearest your new residence
Q.
I received an e-mail saying my application had been completed. Can I start using electricity from the day I applied for?
A.
Yes. Simply switch the breakers on your distribution board to the "on" position. If one of our service staff is required to go to your residence to carry out connection work, you may be notified in a separate e-mail from the one notifying you of the completion of the application.
Q.
I don't know the reading on the meter in my new residence. Do I have to subsequently submit the reading on that meter at the time I begin using electricity services?
A.
No, you don't. Our staff will read the meter when the previous tenant moves out, and we will continue to monitor the meter each month thereafter so you do not need to know the current reading to apply for commencement of services. Simply inform TEPCO of the date you plan to move in to your new residence, and we will send one of our service staff to check the meter.
Q.
My new residence has an electrical water heater. I can use the water heater simply by flicking the switch on the circuit breaker, right?
A.
No, you can't. One of our staff must do this for you. To ensure that you have hot water from the day you move into your new residence, make sure you apply for this no later than the day before you move in. If you want to make this application on the day you move in, please call your local TEPCO Customer Center.
Q.
I don't know my customer number for my new residence. Can I still apply to open an account over the Internet?
A.
Yes, you can. Go to the Opening an account page of this website.
Q.
It appears the electricity is already switched on at my new residence. Do I still need to apply to open an account?
A.
Yes, you do. Use one of the following three methods of applying to open an account:
  • Over the Internet
  • Using the application form left in your new residence
  • By telephone: please call your local TEPCO Customer Center