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We deal with emergencies, such as power failures, on a 24-hour basis. This service is also accessible from mobile or PHS phones.

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Kanagawa Customer Center (Daiichi)
Service Area:
Kawasaki City and Yokohama City
(excluding Izumi area, a part of Totsuka and Konan)
Moving in or out / change of contract 0120-99-5771 (toll free)
Inquiries related to power failures
and electricity charges
0120-99-5772 (toll free)
In case that 2 numbers above are
not available
045-394-2176 (payable)
FAX 0120-99-5708 (toll free)
Office hours Monday-Saturday 9:00am-5:00pm
(except Holidays)
* Please be sure to dial the correct number.
Kanagawa Customer Center (Daini)
Service Area:
Kanagawa Prefecture excluding the above area
Moving in or out / change of contract 0120-99-5775 (toll free)
Inquiries related to power failures
and electricity charges
0120-99-5776 (toll free)
In case that 2 numbers above are
not available
046-408-5996 (payable)
FAX 0120-99-5709 (toll free)
Office hours Monday-Saturday 9:00am-5:00pm
(except Holidays)
* Please be sure to dial the correct number.