Customer Communication
We deal with emergencies, such as power failures, on a 24-hour basis. This
service is also accessible from mobile or PHS phones.
* Please be sure to dial the correct number.
- Service Area:
- Koto, Sumida, Edogawa, Katsushika, Taito, Arakawa, Adachi,Shibuya,
Setagaya, Shinagawa, Meguro, Ota
| Moving in or out / change of contract | 0120-995-001 (toll free) |
|---|---|
| Inquiries related to power failures and electricity charges |
0120-995-002 (toll free) |
| In case that 2 numbers above are not available |
03-6374-8936 (payable) |
| FAX | 0120-995-088 (toll free) |
| Office hours | Monday-Friday 9:00am-7:00pm Saturday 9:00am-6:00pm (except Holidays) |
Tokyo Customer Center (Daini)
* Please be sure to dial the correct number.
- Service Area:
- Chiyoda, Chuo, Minato, Shinjuku, Toshima, Bunkyo,Itabashi, Kita,
Nerima,Suginami, Nakano and Islands
| Moving in or out / change of contract | 0120-995-005 (toll free) |
|---|---|
| Inquiries related to power failures and electricity charges |
0120-995-006 (toll free) |
| In case that 2 numbers above are not available |
03-6375-9786 (payable) |
| FAX | 0120-995-099 (toll free) |
| Office hours | Monday-Friday 9:00am-7:00pm Saturday 9:00am-6:00pm (except Holidays) |
Tama Customer Center
* Please be sure to dial the correct number.
- Service Area:
- Tokyo area excluding 23 wards
| Moving in or out / change of contract | 0120-995-661 (toll free) |
|---|---|
| Inquiries related to power failures and electricity charges |
0120-995-662 (toll free) |
| In case that 2 numbers above are not available |
042-202-2546 (payable) |
| FAX | 0120-995-688 (toll free) |
| Office hours | Monday-Friday 9:00am-7:00pm Saturday 9:00am-6:00pm (except Holidays) |