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We deal with emergencies, such as power failures, on a 24-hour basis. This service is also accessible from mobile or PHS phones.

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Tokyo Customer Center (Daiichi)
Service Area:
Koto, Sumida, Edogawa, Katsushika, Taito, Arakawa, Adachi,Shibuya,
Setagaya, Shinagawa, Meguro, Ota, Minato(Daiba)
Moving in or out / change of contract 0120-995-001 (toll free)
Inquiries related to power failures
and electricity charges
0120-995-002 (toll free)
In case that 2 numbers above are
not available
03-6374-8936 (payable)
FAX 0120-995-012 (toll free)
Office hours Monday-Saturday 9:00am-5:00pm
(except Holidays)
* Please be sure to dial the correct number.
Tokyo Customer Center (Daini)
Service Area:
Chiyoda, Chuo, Shinjuku, Toshima, Bunkyo,Itabashi, Kita,
Nerima,Suginami, Nakano and Islands, Minato(excluding Daiba)
Moving in or out / change of contract 0120-995-005 (toll free)
Inquiries related to power failures
and electricity charges
0120-995-006 (toll free)
In case that 2 numbers above are
not available
03-6375-9786 (payable)
FAX 0120-995-034 (toll free)
Office hours Monday-Saturday 9:00am-5:00pm
(except Holidays)
* Please be sure to dial the correct number.
Tama Customer Center
Service Area:
Tokyo area excluding 23 wards
Moving in or out / change of contract 0120-995-661 (toll free)
Inquiries related to power failures
and electricity charges
0120-995-662 (toll free)
In case that 2 numbers above are
not available
042-202-2546 (payable)
FAX 0120-995-699 (toll free)
Office hours Monday-Saturday 9:00am-5:00pm
(except Holidays)
* Please be sure to dial the correct number.