Frequently Asked Questions

Opening your account

AYes. Simply switch the breakers on your distribution board to the "on" position.

ANo, you don't. You do not need to know the current reading to apply for commencement of services. Simply inform TEPCO of the date you plan to move in to your new residence.

ANo, you can't. Electrical water heater works at night only. Since next day you can get hot water in the morning. To ensure that you have hot water from the day you move into your new residence, make sure you apply for this no later than the day before you move in. If you want to make this application on the day you move in, please call your local TEPCO Customer Center.

AYes, you do. Use one of the following two methods of applying to open an account.
  • Over the Internet
  • By telephone: please call your local TEPCO Customer Center

Closing your account

AThe days on which electricity services are terminated at your old residence and commenced at your new residence do not have to be the same. Simply let us know the appropriate days when you submit the application. Your electricity bills for that month will be calculated on a per diem basis. Please complete both the electric contract cancellation and start procedures from this WEB site.

AYes, but not over the Internet. If you don't know your customer number, please call your local TEPCO Customer Center.

AApproximately one to two weeks after closing your account at your old residence.

AApproximately two weeks after closing your account at your old residence. Please do not close your bank account before the deduction is made. The credit card date is designated by the credit card company. Please do not close your credit card before the deduction is made.

AYou will need to submit a new automatic deduction application. A special form is required for this, so please call your local TEPCO Customer Center or please apply from this website. Alternatively, you may use either of the following methods.
  • If you use Internet banking services, we will not have to send you a form, meaning you can complete the application quickly.
  • Otherwise, go to the banks and post offices you wish to use and fill out an automatic deduction application form there. This is also a relatively fast method.

Please note that it may take about two months to complete the procedures from the time you submit your application form.

Changing account names

AYou will need to submit an application for change of contract name and an application for automatic deduction. You can do this over the telephone by calling your local TEPCO Customer Center.

Changing the contract name will automatically suspend deductions from the original bank account. A separate application is needed to begin deductions from a new bank account. Please call your local TEPCO Customer Center, and they will send you the appropriate application form. Alternatively, you may use either of the following methods.

  • If you use Internet banking services, we will not have to send you a form, meaning you can complete the application quickly.
  • Otherwise, go to the banks or post office you are planning to use and fill out an automatic deduction for application form there. This is also a relatively fast method.

Please note that it may take about two months to complete the procedures from the time you submit your application form. During this time, we will send you an application form; please take it to any banks, post office, or convenience store, and make the appropriate payment.

Changing ampere capacity

AGenerally, when changing contracted ampere capacity between 10A and 60A, the only requirement is to replace the circuit breakers on the distribution board. There is no other special work required, and the replacement is free of charge. However, you must first check to see whether or not the breaker on the left-hand side of the distribution board is TEPCO-only circuit breaker: if it isn't, extra work is required. Please also note that in some cases ampere capacity cannot be increased beyond 60A because of internal wiring circumstances.

To apply for change in ampere capacity it, please call your local TEPCO Customer Center.

ATEPCO circuit breakers are marked in certain colors with the number of amperes followed by the letter "A." The colors and ampere numbers are as follows.

ANo, you can't. Electricity services agreements generally last for periods of one year and cannot be modified just for the seasons of highest use within those one-year periods.

AThe contracted ampere capacity is an indication of the volume of electricity that you can use at any one time. With a basic 20-ampere contract, you can use 100-volt electrical appliances to a total of 2,000 watts at any one time (for instance, you can use a 1,000 W microwave oven, a 700 W rice cooker, and a 300W vacuum cleaner). If you change to a 40-ampere contract, that total rises to 4,000 watts (meaning you could use, for instance, a 1,200W air-conditioner, a 1,500 W dryer, a 1,000 W microwave oven, and a 300 W vacuum cleaner).

In practice, if you use the same appliances in the same manner, then changing ampere capacity will not affect the volume of electricity used at all.

The ampere capacity you are contracted for also dictates the basic electricity charge. Specifically, this means 561.60 yen if you have a 20-ampere contract, 1,123.20yen if you have a 40-ampere contract.

AThe change in electricity bill will be as follows. Please note there is no-change in the unit cost of the basic charge according to how much electricity you use.

AThat small, black circuit breaker switch is known as a "moulded-case circuit breaker'' or ''safety switch." It protects the wiring circuits in your house by shutting off certain circuits whenever surges of power above those circuits' capacities (i.e., 20 amperes per circuit) attempts to flow through the distribution board into the wires in one of the rooms in your house.

If a particular molded-case circuit breaker continually goes off, it is because that particular line is experiencing power surges. Increasing the ampere capacity would not prevent the safety switch from breaking the circuit if the same situation (power surge) kept arising. To ensure that a particular molded case circuit breaker does not keep going off, it is necessary to modify the wires concentrated in that particular part of your circuitry.

ATEPCO circuit breakers are generally only available up to 60A. If you want to go above this, you will need to open a different kind of account. Please consult your local electrical construction shop.

Automatic deduction of bill

AThis can be done by submitting the prescribed application form to the new financial institution. Please call your local TEPCO Customer Center and let them know your address, and they will send you the appropriate application form. Alternatively, you can apply from this WEB site.
  • If you use Internet banking services, we will not have to send you a form, meaning you can complete the application quickly.
  • Otherwise, go to the banks or post office you plan to use and fill out an automatic deduction for application form there. This is also a relatively fast method.

Please note that it may take about two months to complete the procedures from the time you submit your application form. If you close your bank account during this time, you will need to pay by monthly payment form (we will send you this) until the new automatic deduction application procedure is completed.

ATEPCO and the appropriate bank will take the necessary steps, so there is nothing you need to do.

AThere are some banks with whom we cannot transact. Please check with your local TEPCO Customer Center whether or not your bank can be used. The automatic deduction is available from any post office nationwide.

APlease call your local TEPCO Customer Center. Or, you could also check them on your monthly notice of electricity consumption or electricity bill.

Others

ANo, you don't. We will make the necessary changes region-wide when we receive the appropriate information from government institutions such as the National Geographic Institute.

AIt should normally require one to two months to complete. Please pay by your previous method until completed.

AThe credit card company of the card you have registered will be billed the monthly usage fee on the bill on the 16th of the month preceding the month in which services are provided. * The amount will be deducted from the bank account specified for your credit card on the prescribed date. The closing and deduction dates vary depending on your credit card company. Contact your credit card company for details.

A【For invoices】
Your final bill will be delivered to your desired mailing address about one week after the last day of electricity usage.
You can pay at banks, post offices, and convenience stores all across Japan. However, it may not be possible to make a payment at certain locations.

【For credit card / bank account】
In the case of the credit card, card date is designated by the credit card company. Please do not close your credit card before the deduction is made.
In the case of a bank account, approximately two weeks after closing your account at your old residence. Please do not close your bank account before the deduction is made.

A
  • If you want to deduct payment from a bank account different from the one currently being used:
    You can perform the procedures for setting up a bank transfer again.
    It can take up to two months or more from when you submit an application until the process is completed.
  • If you want to continue using the same account as currently being used:
    You can request use of the same account when stopping your old service and requesting the new one as a part of the moving procedures, and payment will continue to be deducted from the same account. * You will receive a bank transfer form before the procedures are completed.

Countact Us

You can close your account when you are moving out, or you can open a new account when you are moving in, online.

Inquiries regarding rate plans

Customer Center

to TOP

  1. HOME
  2. Support
  3. Frequently Asked Questions