We want to be strong and supportive.

Please refer to the following for various procedures and inquiries.

Feel free to contact us if you have any inquiries about electricity, gas, your contract plan, contract renewal, or if you are planning to move. If you wish to contact us by telephone, please call the following phone numbers.
After you dial the phone number, you will hear a recorded message in Japanese. Press number 2 and then 6 in order to connect to an operator and enable a third-party call. The third-party call is available in English, Chinese, Korean, Portuguese, and Spanish.

After you hear a recorded message in Japanese,
press number2and then6in that order.
This will connect you to an operator.
Non-regulated rate plan 0120-995-113
(toll free)
Regulated rate plan 0120-995-001
(toll free)
Hours of operation Monday~Saturday, 9:00AM~5:00PM
(excluding Sundays, holidays and new year/year-end holidays)

*In the event of power outage, please contact TEPCO Power Grid Inc. if you are in their transmission and distribution area.

*If you do not know what type of plan you have, please call the number for Non-regulated rate plan.

Customer Support

Click here in the event of power outage*

*These supports are available for customers residing in TEPCO Power Grid’s transmission and distribution area. For those living outside this area, please contact your local general transmission and distribution utility.

Click here for information on TEPCO Energy Partner, Inc.

© TEPCO Energy Partner, Inc.

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