TEPCO Energy Partner

Press Release

Mar 28, 2025 Fuel Cost Adjustments, etc. included in Electricity Rates for May 2025
Feb 27, 2025 Corrected version
Fuel Cost Adjustments, etc. included in Electricity Rates for April 2025
Jan 30, 2025 Fuel Cost Adjustments, etc. included in Electricity Rates for March 2025

Learn more

Please refer to the following for various procedures and inquiries.

Feel free to contact us if you have any inquiries about electricity, gas, your contract plan, contract renewal, or if you are planning to move. If you wish to contact us by telephone, please call the following phone numbers.
After you dial the phone number, you will hear a recorded message in Japanese. By pressing the number provided for each inquiry, you will be connected to an operator and can start a third-party call. The third-party call is available in English, Chinese, Korean, Portuguese, and Spanish.

After you hear a recorded message in Japanese,
Press'7'for the non-regulated rate plan, and'8'for regulated rate plan.
This will connect you to an operator.

Non-regulated rate plan

0120-995-113
(toll free)

* If you wish to make a third-party call,
press '7' after the Japanese guidance.

Regulated rate plan

0120-995-001
(toll free)

* If you wish to make a third-party call,
press '8' after the Japanese guidance.

Hours of operation

Monday~Saturday, 9:00AM~5:00PM
(excluding Sundays, holidays and new year/year-end holidays)

Application to resume power supply (after the payment)
Non-regulated rate plan	0570-055-335 (charged)
Regulated rate plan	03-6373-3596 (charged) * Please dial 03-6375-9797 (charged) outside hours of operation.

*In the event of power outage, please contact TEPCO Power Grid Inc. if you are in their transmission and distribution area.

*If you do not know what type of plan you have, please call the number for Non-regulated rate plan.

Customer Support

Click here in the event of power outage*

Link to TEPCO Power Grid website

*These supports are available for customers residing in TEPCO Power Grid’s transmission and distribution area. For those living outside this area, please contact your local general transmission and distribution utility.