What to do if the power goes out
Please contact TEPCO Power Grid if your power goes out.
Alternately, you can report a power outage by providing your address, name, phone number, and a readily recognized nearby landmark.
1. What to do if the power in your neighborhood goes out
A power outage might occur due to a malfunction of TEPCO facilities such as a result of typhoon, lightning, or accident. Please contact TEPCO Power Grid if the power in your neighborhood goes out.
We will do everything within our capabilities to restore power as soon as possible.
* Please be aware that information regarding power outage recovery progress and similar items might be provided by taped message due to the temporary heavy concentration of phone calls to our customer center. We thank you for your understanding in this matter.
2. What to do if the power goes out throughout your home
<<If your contract ampere capacity is set by smart meter*>>
* No ampere breaker is installed if your contract ampere capacity is set by smart meter.
<<If an ampere breaker is installed>>
The ampere breaker can be tripped if the use of many electrical appliances at the same time results in the contract ampere capacity being exceeded.
Reduce the amount of appliances or devices being used and then turn the ampere breaker switch upward.
It is also possible for the earth leakage circuit breaker to be tripped due to electric leakage (short circuit), excessive use of electricity, shock caused by lightning, and similar causes.
Please do not hesitate to contact the nearest TEPCO Power Grid if you are concerned that your power does not turn on even though the ampere or earth leakage circuit breaker has not been tripped.
* The figure shows a sample image of a distribution board. No ampere breaker is installed if your contract ampere capacity is set by smart meter.
Perform the procedures from step 2.
3. If the power goes out in a part of your home only
It is probable that a short circuit occurred because some appliance or device you were using malfunctioned or the cord was damaged, or due to a cause such as a distribution line circuit breaker (safety device fuse) being tripped due to an excessive use of power in the room where the power went out.
Unplug the appliance or device from the socket, turn on the switch of the distribution line circuit breaker or replace the tripped fuse.
It makes it easier if you indicate beforehand which distribution line circuit breaker belongs to which room.
Please do not hesitate to contact the nearest TEPCO Power Grid if you are concerned that your power does not turn on even though a distribution line circuit breaker (safety device fuse) has not been tripped.