Please be suspicious of any emails, telephone calls, or salespeople (people that come to your home to sell products) that pass off as the TEPCO Group.
There has been an increasing number of suspicious emails and short messages that pass off as the TEPCO Group and push you for paying your electricity bills.
Examples
- You may receive an email from a company which pass off as TEPCO or TEPCO Energy Partner (EP) and pushing you for paying your electricity bills.
- The links contained in the email are most likely phishing websites intended to steal your private information that will ask you to enter your phone number or credit card information, etc.
- The phishing site may look like TEPCO's website (e.g. Kurashi TEPCO) and it is hard to distinguish the site from the TEPCO official website.
- There are some emails that imitate the TEPCO domain (～@tepco.co.jp)
Request to customers
- Do not access any suspicious URL links.
- If you're suspicious, please delete the emails immediately.
When logging into the TEPCO Group's member services (e.g. Kurashi TEPCO), do not access through an email or short message that has been sent to you, but rather access the TEPCO's website directly or from your browser bookmarks.
Click here, if you want to make sure that the email (SMS) you receive is from TEPCO?
*You will be transferred to an external website run by the TEPCO Energy Partner (in japanese only)
Click here, if you accidentally entered personal information on a suspicious website.
*You will be transferred to an external website run by the Phishing Countermeasures Council (in japanese only)
Click here, if you want to report a suspicious email
*You will be transferred to an external website run by the Phishing Countermeasures Council (in japanese only)
Customers have received phone calls from people who pass off as the TEPCO Group or affiliated companies that talk about "advice on reducing electric fees", "verification of the notice of electricity", "solicitations of purchasing stocks/bonds", and "removal of your name from credit lists".
Crime Examples
- Scammers who pass off as a TEPCO employee asks you to deposit funds into a designated account (so-called, "wire transfer scam")
- Scammers who pass off as a TEPCO employee asks for your personal information (bank account number, cash card pin number, etc.)
- Scammers say that you are on a TEPCO's credit list and asks for money to have your name removed.
- Scammers who pass off as a TEPCO employee cheats you into thinking they selling stocks to individual investors in order to engage in projects outside the Kanto region and asks you for investment funds.
We will never call you from an unlisted or call-only number, nor will it engage in automated voices.
There have been incidents where scammers who pass off as the TEPCO Group or Group company have visited customers under the guise of collecting money, or inspecting electric/gas equipment, and have instead requested large sums of money or stolen money/valuable items.
Crime Examples
- Scammers who pass off as bill collectors have "the notice of electricity consumption (Meter Reading Slip)" to demand the payment of electricity bills.
- Scammers try to sell you electric water heaters or IH cooking heaters at unreasonable prices under the guise of reducing your electricity costs by making your home "all-electric.“
- In installing solar panel systems, scammers solicit with giving you false facts about utility costs and available subsidies.
- Scammers who pass off as from a subcontractor of TEPCO that have come to fix your roof.
For inquiries
TEPCO Energy Partner, Inc. Customer Center
0120-995-0010120-995-001
https://www.tepco.co.jp/en/ep/index-e.html
Hours of operation: 9:00 AM-5:00PM (Monday-Saturday, excluding Sundays and holidays)
About TEPCO's Service logo
Contractors that have been officially commissioned by the TEPCO Group have identification tags with the TEPCO Service logo on them.
