Respect for Human Rights
Grievance Mechanisms

The TEPCO Group has established both internal and external grievance mechanisms to respond appropriately to human rights-related issues. In addition to ensuring the anonymity of clients or whistleblowers and the confidentiality of the content of their reports, we thoroughly protect the clients or whistleblowers and prohibit unfavorable treatment and retaliation against them.
If it becomes apparent that the TEPCO Group’s operations have caused or were involved in an adverse impact on human rights, we will engage in remediation and redress through appropriate procedures and dialogues.

Primary Consultation and Reporting Contacts for Human Rights

No.	Name	Availability	Format of consultation	Open to
1	Human Rights Reporting Desk	External	On our website (Reports are posted)	All stakeholders
2	Human Rights Consultation Desk	Internal	e-mail	Officers and employees of TEPCO HD and its core operating companies
2	Human Rights Consultation Desk	External	phone (Accepted on holidays / after-hours)
Reference
3	Corporate Ethics Consultation Desk	Internal	e-mail, phone (Currently suspended), intranet, postal mail	All individuals involved in or associated with the work of the TEPCO Group
3	Corporate Ethics Consultation Desk	External	e-mail, phone
4	Working Hours Consultation Desk	Internal	phone, intranet
5	Corporate Ethics Consultation Desk on Material and Equipment Trading (Japanese)	Internal	On our website (Reports are posted)	Executives and employees of TEPCO Holdings and its core operating companies

Flow of Response to Consultations and Whistleblower Reports

Framework for Handling Consultation and Whistleblowing Reports

TEPCO HD’s Human Rights Coordinator (“the HRC of HD”) responds to consultations and whistleblower reports by coordinating with the relevant workplace’s human rights officer (who co-serves as the corporate ethics officer), in a manner mindful of the human rights of the person consulting or reporting.
A veteran employee with management experience serves as the HRC of HD.
Female managers are assigned to serve as counselors.
This mechanism also handles consultations on sexual minority-related matters.
To make it easier for employees to access this mechanism, a link to it was added to the intranet’s top page, just below the President’s message, in July 2022.
Contact information for human rights consultation/whistleblowing was added to the Corporate Ethics Card distributed to all employees when it was updated in October 2022.
The Human Rights Reporting Desk and the Human Rights Consultation Desk (see 1 and 2 in the above table) received 103 grievances cases in FY2022.

An example of Grievance Mechanism
(Female managers are assigned to serve as counselors.)

Under the slogan "Early Consultation, Early Resolution!", various contact points are introduced on the intranet as "consultation points in case of trouble"

Number of consultations/reports handled (FY2024)

“Harassment” encompasses power*, sexual, maternity, gender, and other forms of harassment.

*
power harassment refers to workplace bullying or abuse of authority.

Breakdown of service users (FY2024)

Disciplinary actions for harassment are prescribed in our rules of employment. Our preventive measures include raising employee awareness by periodically posting information on the intranet regarding disciplinary actions taken. Of the cases handled through our human rights consultation/whistleblowing mechanism, no disciplinary action was taken in FY2022, while disciplinary action was taken against three cases in FY2023 and one case in FY2024.